Questions about an order, delivery, returns, sizes, colours or stock? We're here to help.
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Email: support [at] iu4u.co.uk
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Response Time: We aim to respond to all inquiries within 24 hours (Monday to Friday).
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Location: United Kingdom (All orders are inspected, packed, and dispatched directly from the UK).
When emailing about an existing order, please include your Order Number so we can assist you right away.
Shipping Policy
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Fast Dispatch: Same-day dispatch Monday–Friday guaranteed, via Royal Mail.
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Standard Delivery: 2–4 business days.
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Express Delivery: 1–2 business days.
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Tracking: Tracking details are provided as soon as your order is dispatched.
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Shipping Address: Please ensure your delivery address is accurate at checkout; we cannot reroute orders once they have shipped.
Returns & Refund Policy
For eligible online purchases, tell us within 14 days after receiving your goods if you wish to cancel. Return the goods within 14 days after telling us you wish to cancel. You pay return postage for change-of-mind returns. Your rights if goods are faulty or not as described are unaffected.
See our Returns and Refund Policy for the full process, refund timing and any applicable exceptions. Email support@iu4u.co.uk with your order details.