Refund policy

Change-of-mind returns

For eligible online purchases, tell us within 14 days after the day you receive your goods if you wish to cancel. Return the goods within 14 days after telling us you wish to cancel. You do not need to give a reason.

Email support@iu4u.co.uk with your order details to notify us and receive return instructions. You pay return postage for change-of-mind returns.

You may inspect goods as you would in a shop. We may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Where goods are sealed for health or hygiene reasons and are not suitable for return once unsealed, the change-of-mind cancellation right does not apply after the seal is broken. This exception does not automatically apply to every product and does not affect your rights if goods are faulty or not as described.

Refunds

For a cancelled order, we will refund the returned goods and the cost of our least expensive standard delivery option where required by law. If you chose Express delivery, the additional delivery charge is not refundable for a change-of-mind cancellation.

We will refund you using the original payment method, unless you expressly agree otherwise, without a refund fee. We will refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. If no goods have been supplied, we will refund without undue delay and within 14 days after you tell us you wish to cancel.

Optional cancellation form

You may use this form, but it is not compulsory. Send it by email or post to: iu4u, 5 South Charlotte Street, Edinburgh, EH2 4AN; support@iu4u.co.uk. This is a cancellation-notice address; contact us for goods-return instructions.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date:

Faulty, damaged or incorrect goods

If an item is faulty, damaged or not as described, email support@iu4u.co.uk with your order details so we can arrange the appropriate remedy. We cover reasonable return costs where required by law. The change-of-mind conditions above do not limit your statutory rights.